l89app Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data l89app collects, how it is used, who it is shared with, and the rights you hold over your own information.
Our Commitment to Your Privacy
This Privacy Policy ("Policy") sets out how l89app ("l89app", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your") who access, register with, or otherwise use the l89app platform at l89app.bio and all associated services. This Policy is incorporated by reference into the l89app Terms & Conditions and should be read alongside them.
l89app is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We collect only the information we genuinely need to operate the platform, process your transactions, verify your identity, and comply with legal obligations. We do not sell your personal data to third parties for marketing or commercial purposes.
Important: By registering an account or using any part of the l89app platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the l89app platform immediately.
1. Personal Data We Collect
l89app collects personal data through a variety of means — directly from you when you register and use the platform, automatically through your device and browsing behaviour, and from third-party service providers involved in identity verification and payment processing. The categories of personal data we collect are set out below.
-
Identity Data Full legal name, date of birth, nationality, and government-issued identification number (National ID card, passport number, or driving licence number) collected during account registration and KYC verification.
-
Contact Data Mobile phone number, email address, and residential address. Used for account communications, OTP verification, and withdrawal processing.
-
Financial Data Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers), bank account details where applicable, deposit and withdrawal transaction records, and running account balance history.
-
Gaming Activity Data Bet history, game session logs, wagering totals, bonus usage, win and loss records, and responsible gaming tool settings (deposit limits, self-exclusion status).
-
Technical & Device Data IP address, device type and model, operating system, browser type and version, time zone, and unique device identifiers collected automatically when you access the l89app platform.
-
Usage Data Pages visited, features used, session duration, click-path data, and error logs. This data is collected via server logs and first-party analytics and is used exclusively to improve platform performance and user experience.
-
KYC Verification Documents Copies of identity documents, proof-of-address documents, and selfie photographs submitted for identity verification purposes. These are stored securely and accessed only by authorised KYC personnel.
What We Do Not Collect: l89app does not collect full payment card numbers, CVV codes, or PIN numbers. Card payment details entered through our payment gateway partners are processed directly by those partners under their own PCI-DSS compliant environments and are never transmitted to or stored by l89app.
2. How We Use Your Data
l89app processes your personal data only for lawful purposes and only to the extent necessary to fulfil those purposes. The primary purposes for which we use your data are described below, together with the legal basis for each category of processing.
We use your identity and contact data to create, maintain, and secure your l89app account. This includes sending OTP verification codes, resetting passwords, and notifying you of account-related activity such as login from a new device. This processing is necessary for the performance of our contract with you.
We use your financial data to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. Transaction records are retained to resolve payment disputes and provide account statements. This processing is necessary for the performance of our contract with you and for compliance with financial record-keeping obligations.
We are required to verify the identity of our players as part of our Know Your Customer (KYC) obligations and to screen for potential money laundering or fraud. We use your identity data, KYC documents, and financial transaction data for this purpose. This processing is necessary for compliance with legal obligations applicable to l89app.
We use your gaming activity data to monitor for indicators of problem gambling and to enforce responsible gaming limits and self-exclusion requests that you have set. This processing is carried out in your vital interests and in compliance with our responsible gaming obligations. Players who have set deposit limits or self-exclusion periods will have those settings enforced automatically by our systems.
We use technical and usage data to analyse platform performance, identify and resolve technical issues, and improve the user experience across the l89app website and app. Analytics data is processed in aggregated or pseudonymised form wherever possible. This processing is based on our legitimate interests in operating and improving a reliable, competitive gaming platform.
Where you have expressly opted in to receive marketing communications, we may use your contact data to send you information about promotions, bonuses, new games, seasonal offers (such as Eid, BPL season, or Pohela Boishakh specials), and other l89app services. You may withdraw your marketing consent at any time by contacting [email protected] or updating your notification preferences in your account settings. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.
3. Who We Share Your Data With
l89app does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only where necessary to deliver our services, comply with legal requirements, or protect the integrity of the platform. The third parties with whom we may share your data are described below.
- Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive the financial data required to process your transactions. Each provider operates under their own privacy policy and security standards.
- KYC & Identity Verification Partners: We engage third-party KYC service providers to verify identity documents and perform AML screening. These providers receive only the data necessary for verification and are contractually bound to process it solely for that purpose.
- Game Content Providers: Live casino and slot game providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe may receive a pseudonymised player identifier and session data necessary to serve the game and record results. They do not receive your full personal identity details unless required for regulatory compliance on their part.
- IT & Hosting Infrastructure Providers: l89app uses third-party cloud hosting and security service providers to operate the platform. These providers act as data processors under contractual data processing agreements and may not use your data for any purpose other than providing the contracted service.
- Regulatory & Law Enforcement Authorities: l89app will disclose personal data to competent authorities where required to do so by law, court order, or regulatory demand — including in connection with anti-money laundering investigations, fraud prevention, or the protection of minors.
- Fraud Prevention & Security Services: Where l89app suspects fraudulent activity, account abuse, or security threats, relevant data may be shared with specialist fraud prevention services to investigate and mitigate the risk. Players under investigation may have their accounts suspended during this process.
No Cross-Border Data Sales: l89app does not transfer or sell your personal data to third parties in foreign jurisdictions for advertising, data brokerage, or profiling purposes. Any cross-border data transfer that occurs in the normal course of operating cloud infrastructure is governed by appropriate contractual safeguards.
4. How Long We Keep Your Data
l89app retains personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by law. The following retention periods apply as a general guide; individual circumstances may result in longer retention where there is a legitimate or legal basis to do so.
-
Account & Identity Data Retained for the duration of your account plus a minimum of 5 years after account closure, in line with standard AML record-keeping requirements.
-
Financial Transaction Records Retained for a minimum of 7 years from the date of the transaction to comply with financial record-keeping obligations.
-
Gaming Activity Logs Retained for 5 years from the date of the gaming session. Logs may be retained longer where they are relevant to an ongoing dispute or regulatory inquiry.
-
KYC Documents Retained for 5 years after account closure or, where required by applicable law, for a longer period specified by the relevant authority.
-
Technical & Device Logs Retained for 12 months in rolling logs, then deleted or anonymised unless specific log entries are required for a security investigation.
-
Marketing Consent Records Retained for as long as you remain opted in, plus 3 years after opt-out to demonstrate compliance with consent requirements.
5. Cookies & Tracking Technologies
l89app uses cookies and similar technologies (local storage, session storage, pixel tags) to operate the platform, remember your preferences, maintain your login session, and analyse usage patterns. Cookies are small text files stored on your device by your browser when you visit the l89app platform.
These cookies are essential for the l89app platform to function. They include session authentication tokens, CSRF protection tokens, and load-balancing cookies. Without these cookies, features such as login, account access, and payment processing cannot function. These cookies cannot be disabled. They are set by l89app's own domain and do not track activity across external websites.
l89app uses first-party analytics cookies to understand how players navigate the platform — which pages are most visited, where users drop off, and how long sessions typically last. This data is processed in aggregate and is used solely to improve the platform experience. These cookies do not track you across other websites and are not shared with advertising networks.
These cookies remember your platform preferences such as display settings and notification choices. They make your experience more personalised and save you from having to re-enter preferences on each visit. You may clear these cookies through your browser settings at any time, though doing so will reset your stored preferences.
You can manage or delete cookies at any time through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. For information on managing cookies in your browser, refer to your browser's help documentation.
6. Your Data Rights
As a registered player on the l89app platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact the l89app data team at [email protected] with your registered account details and a clear description of the right you wish to exercise. l89app will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.
- Right of Access: You have the right to request a copy of the personal data l89app holds about you, together with information about how it is being processed. There is no fee for a standard access request.
- Right to Rectification: If any personal data held by l89app is inaccurate or incomplete, you have the right to request that it be corrected. For certain data (such as your registered name), supporting documentation may be required before corrections are applied.
- Right to Erasure: In certain circumstances, you may request that l89app delete your personal data. This right is not absolute — l89app may be required to retain certain data for legal, regulatory, or fraud-prevention purposes even after an erasure request. Where erasure is not possible in full, l89app will explain which data must be retained and why.
- Right to Restriction of Processing: You may request that l89app restrict the processing of your personal data in certain circumstances, such as while a correction request is being verified or while a complaint is under investigation.
- Right to Data Portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you may request that l89app provide your data in a structured, machine-readable format.
- Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
- Right to Object: You may object to processing carried out on the basis of l89app's legitimate interests. l89app will consider your objection and cease processing unless there are compelling legitimate grounds that override your interests.
Identity Verification for Data Requests: To protect the security of your data, l89app will require identity verification before processing any data subject request. This is to ensure that personal data is not disclosed to, modified by, or deleted at the request of an unauthorised party.
7. How We Protect Your Data
l89app implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security practices are reviewed and updated regularly to address emerging threats.
All data transmitted between your device and the l89app platform is encrypted using industry-standard SSL/TLS protocols. This protects your login credentials, payment details, and personal information from interception during transmission. You can verify the presence of SSL encryption by checking for the padlock icon in your browser's address bar when visiting l89app.bio.
Access to personal data within l89app is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training. Administrative access to production systems is protected by multi-factor authentication and audit logging.
In the event of a personal data breach that poses a risk to your rights and freedoms, l89app will notify affected players without undue delay and take immediate steps to contain and remediate the breach. l89app maintains an incident response plan that is tested and reviewed regularly. If you believe your account data has been compromised, contact [email protected] immediately.
8. Protection of Minors
The l89app platform is strictly for adults aged 21 years and above. l89app does not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has registered an account or provided personal data to l89app, please contact us immediately at [email protected]. Upon receipt of a credible report, l89app will promptly investigate, close the relevant account, delete any associated personal data to the extent permitted by law, and refund any deposits made.
l89app recommends that parents and guardians make use of parental control software to prevent minors from accessing online gambling platforms. If you are a parent or guardian and are concerned about a minor in your household, our support team is available 24 hours a day, 7 days a week to assist you.
9. Changes to This Policy
l89app reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or on-site notification. Your continued use of the l89app platform after the publication of an updated Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you have any questions or concerns about this Policy or about how l89app handles your personal data, please contact us at [email protected]. We are committed to resolving privacy-related queries promptly and transparently.
Privacy at a Glance
Six core privacy commitments l89app makes to every player on the platform.
l89app does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Your data is used solely to operate your account and deliver the l89app service.
Every interaction between your device and l89app is encrypted via SSL/TLS. Your credentials, payment details, and personal information are protected from interception at all times while using the platform.
You hold the right to access, correct, delete, and port your personal data at any time. Contact our support team to exercise any data right — we commit to acknowledging your request within 5 business days.
l89app will only send you promotional communications if you have explicitly opted in. You can unsubscribe from marketing messages at any time through your account settings or by contacting [email protected].
l89app does not knowingly collect data from anyone under 21 years of age. Any account identified as belonging to a minor is closed immediately and associated data is deleted to the extent permitted by law.
Questions about how your data is handled? Our support team is available around the clock via live chat on the platform or by email at [email protected]. Privacy queries are treated with the same urgency as account and payment issues.
Have Questions About Your Privacy?
Our support team is available 24/7. You can also review our full Terms & Conditions or visit the FAQ for quick answers about your account and data.
Terms & Conditions Visit the FAQ Return to Home